By Garry B on 20 March 2018 | Verified purchase

I was originally at another car sales establishment looking at a 2013 plate Vauxhall’s Astra 1.4 litre car but wanted to see if there were other cars around the same year that may be cheaper. So I decided to look at Wirral car sales, which was just further up the road. When I arrived, a lady said she could get someone to help me. I was introduced to a lovely girl from Scotland , who proceeded to show me a Vauxhall Astra 1.6 litre car that she had in the yard. From the moment she introduced herself, I knew I was in good, capable hands. She answered every question I had to ask about the car, in the most courteous and professional manner, that exceeded customer service that we would normally get. I was so comfortable with how she conducted herself that I knew this was the car for me. I bought the car in a matter of minutes of meeting her, due to her knowledge and assurances of what she could offer me regarding the car. She is the pinnacle of platinum customer service.

Reply from Wirral Cars on 06/04/18

WOW An outstanding review and really appreciate you taking your time to write and send Customer service is so important Will pass on your comments to Louana Thanks again

By Donna L on 20 March 2018 | Verified purchase

Wirral cars is a lovely company and the people who work there are lovely to i got my self a lovely car from them it was like new and they are very helpful to thank you Wirral cars I love my car xxx

Reply from Wirral Cars on 06/04/18

Hi Donna I think this must be your 4th car you have purchased from our garage and a massive thank you Keep on spreading the word and sending your family and friends

By Margaret W on 20 March 2018 | Verified purchase

Very informative and helpful. very pleasant to deal with not pushy. That sort of thing puts me off

Reply from Wirral Cars on 06/04/18

Thanks for your review We do not like the pushy selling that other garages try and are pleased your experience was pleasurable

By Jack D on 20 March 2018 | Verified purchase

Great service, the staff was very accommodating, enjoyed every second of the experience. Would recommend to anyone who was looking to buy a first car like me

Reply from Wirral Cars on 06/04/18

Great review Thanks so much for taking the time to complete

By Catherine W on 19 March 2018 | Verified purchase

Excellent service when purchasing my new vehicle, full MOT and 3 month guarantee and friendly staff, would highly recommend

Reply from Wirral Cars on 06/04/18

Hi Catherine So glad you received a first class experience Happy motoring and pop in for a cuppa anytime

By Paul C on 18 March 2018 | Verified purchase

Open, honest and fair. Overall im made up with them. They offered a fair trade in value for my car unlike some of the joke prices other garages have given me. There was a fair movement for both parties on their car. Normally I would try to haggle for more but didnt feel the need to. Excellent sales approach they dont try to hard to sell the car to you they let the car sell itself. Answered all the questions I had with honest answers. Very happy with the valet inside and out. All in all a very good service by all the staff there. Thank you

Reply from Wirral Cars on 18/03/18

Thanks Paul for the great review I say this quite often that dealing with such nice customers makes our job so easy Thanks for your custom and enjoy centre parcs Pop in anytime for a cuppa Keith

By Brian S on 16 March 2018 | Verified purchase

Absolute 5 star from start to finish. Highly professional service.

Reply from Wirral Cars on 18/03/18

Thanks Brian for your 5star review

By Lee P on 15 March 2018 | Verified purchase

I arrived 5mins before closing on Sunday due to issues with my own car on route but this wasn’t a problem and I picked up my Audi A6 on Tuesday MOT’d with no advisories as promised. Brilliant friendly quick service!!

Reply from Wirral Cars on 18/03/18

Thanks lee We are so happy you had a great positive experience

By Elle M on 11 March 2018 | Verified purchase

Arrived on a rainy cold evening, was greeted by staff and had a cup of tea in my hands in no time! The staff here are friendly, helpful and lovely. I had recently been in an accident and was very anxious about driving again, they were so understanding and empathic. They completed an MOT for me and found some things that they wanted to amend. They called me to keep me updated on progress and collection dates/times. He even offered me a lift to get there if I needed one. My new car got to me in a spotless condition with a new clutch which they replaced, a full service, new reg plates and 12 months mot (at no extra cost to me). Brilliant place, can’t reccommend enough! Thank you!

Reply from Wirral Cars on 12/03/18

Hi Elle WOW what a review I had the pleasure of meeting you,your dad and your friend We had a long chat about Liverpool Football Club and various other subjects as your Dad has some great stories to tell We always say that dealing with such lovely people makes our job so easy Hope you recover from your injuries soon and keep in touch as you are now part of our family Keith

By Julie J on 08 March 2018 | Verified purchase

Very helpful and pleasant staff. Ghe lady we had was great. I love my car thank you for all your help

Reply from Wirral Cars on 12/03/18

Thanks Julie for your review Glad to hear you were happy with our service and your new car Keith